How CTrac CRM can run as a customer service tool?

Every customer is unique and so are his needs. Different business owners look at CRM as a tool to manage their customer service according to their working environment.

All that you require is to have sufficient details of the customer and  his present need or issue as a customer. Necessary actions can be taken to act on these issues which can maximize the efficiency of your business.

Ultimately CRM is the one which provides a 360 degree view of each customer when required. The manual system can be good for sometime when things can easily be tracked and not for a long time. Investing on CRM could be the right step to manage your business, this will in return increase the efficiency of customer service. Never to forget customer satisfaction and retention acts as a vital role in the CRM system.

I'm focusing on providing customer service using CRM at the moment leaving behind the sales or lead management. That is because I would need to write a different post explaining about how lead management or sales can be managed using CRM softwares.

Maintaining and satisfying the customers is the essential part of success in business life. And for this make use of CTrac CRM which can help you in bringing productive tool and to build a positive environment. With the customer data available at a click and options to add all the information pertaining to the customer, CTrac CRM can help you streamline the necessary data anytime and from anywhere. Having a system to manage your customer queries is not the first thing  to be done, but providing a system which can simplify the maintenance of the customer data and for easy access to anything needed by the user is what brings a good quality in the working environment.

Getting a CRM software which has each and everything that you may or may not need it in your type of business can actually be a burden for you. There are many CRM softwares available in the market but choosing the one which is the right one for your business is time consuming. But neverthless that is what helps you to save time at later stage.
Complex softwares may be understood by you but not by every end user working in your company.

The idea of bringing CTrac system in CRM industry was to give a simple software with the necessary features to help SME's have an efficient tool to manage all the customer enquiries and then operate on those customers with their activities and schedules.

Lets take an example of an old customer who has contacted you after an year and he has a new issue reported. All you have to do is search his account, refer to the history of the account. Understand what kind of product he is using and any other information required for you to analyze his problem. You can also see that which staff or a user has worked on this customer an year back. So you have every information of the customer available in CTrac. Now you can further work on solving the present issue and have multiple information added about this activity and close the issue on time using schedules and other features. There are other useful and important features, probably if you could log into the website www.ctraccrm.com you can have a look at the various features available.

So there, make a right decision when purchasing a CRM system which can not only streamline your work easily but also the one which can save time and can be easily operated by your staff.

CTrac CRM Pricing

Choose the exact package that suits your business type. We have different pricing packages that you can choose from. Our pricing are inclusive of taxes and no hidden charges!

We follow pay-as-you-use model. Starting from Free Plan to Enterprise plan you can check out the various packages here http://ctraccrm.com/pricing.php .

Pricing is on per user account basis. Depending on how many users you would need and how many accounts that might be required for your business you can select the package. You can make use of the SMS option that will be available for you based on the package.

You can request for a quote or contact us for any queries. We are available on Phone at 9538925641 and on Skype at ctrac.com . You can access our website www.ctraccrm.com to know more about the software.

Request a demo

Would you like to look into the CTrac CRM software before purchasing? Then request for a demo and get a complete demonstration on the product.

Access this link and request a demo:
http://ctraccrm.com/ctrac_crm_demo.php

Unable to manage customer details?

Do you need a system where you can put all your customer database?
Are you in trouble searching the contact details of your prospect?
U wouldn't be interested to invest huge amount on big softwares which is not required for your organization?

Then visit www.ctraccrm.com. You may find a solution for all your issues here.
CTrac CRM, a client tracking software which can suit small and big sized organizations who would need simple and cost efficient software. User friendly with features that can help you tackle your prospects or improve your sales, marketing and customer service, this can be the one which can solve all those data management and administration work in your company.

For any queries you can reach us a 9538925641 or simply send an email at info@denisystech.com

Can CTrac serve Healthcare Industry?

Yes, CTrac CRM can serve healthcare industry too. Doctors who would like to maintain patient details and schedule appointments in their clinic can use CTrac.

How doctors can use CTrac?
1. Add patient with all the necessary details.
2. Schedule appointments to patients.
3. Reschedule appointments if required. 
4. Intimate patient about the appointment given by sending email or SMS.
5. Add sufficient notes and details about the patient history, treatment or medication.
6. Search patient details whenever required.
7. Generate daily, weekly or monthly report to know how many patients have visited the clinic or simply get any kind of report.

Well, if this sounds exactly the kind of software that you are looking for to manage your patient details in your clinic then contact me. I can help you to set up a CRM account. We have different kinds of packages available. Contact us at 9538925641 or simply log into www.ctraccrm.com for more details.

We will help you

Let us know how do you manage your customer details or enquiries. Tell us the story about how much difficulty you may be facing in your day to day life maintaining these enquiries. Your story can actually make us understand the type of business that you are into and what is the difficulty level in administrating the customers or to maintain their data. We would like to make an analysis from business point of view which would really help us in our research.

We would like to hear it from you. Please send us the details by email to swetha@denisystech.com

Thank you in advance. We will be happy to receive your email.

Business success with CTrac

The three main areas where CRM acts as a life-jacket are Sales, Marketing and Service.
CRM enables you to win more deals with the best sales processes. The customer list that you maintain in your CRM helps you to target the right one out of many. Customer service enhances the platform to provide timely resolutions and avoid unwanted escalations.
There is no better way to do it than a flexible CRM system. With an effective CRM application, you can focus on creating profitable relationships. Irrespective of what is the size of your business, customers are the ones who drive your business ahead. You would definitely need to retain your existing customer and prevent them to go to you competitor. 

CTrac CRM is one such CRM which has been tailored to the needs of any business management. Developed to suit the today's office environment and focused on reducing the time and effort.
It is a web based user friendly application which helps you in managing sales, customer service and marketing tasks.

Simple, Cost-effective and the right one to suit any type of business! Find, Add and Manage customers to your business using CTrac CRM.

Have a look into our new website of CTrac CRM which was launched recently at www.ctraccrm.com

Leads from Website

You can automatically convert your leads to CTrac from your website. Based on the location, you can directly assign the leads to your subordinate who is sitting at that particular location. He can start working on the lead and also communicate to them via email or SMS instantly. The below image shows a typical idea of integrating your website with CTrac.

Another option is to use ZipDial. ZipDial acts as a toll-free number, and the user experience is as simple as making a missed call. 

Once the user dials this toll-free number, automatically the account is created in CTrac.

* ZipDial is an interactive mobile-based platform for generating leads to grow business.  

 

So with CTrac, you can not only organize and manage your leads/clients but also grow business rapidly.

Classifying Accounts

Manage your customers by classifying them into different categories, type/source, state and status.

This is an easy method to identify where your customer stands by just a click. You can define what names that you would like to use for classifying and then assign it to the customer.

Account Category names can be given by looking at what kind of service your company offers.

Account Type/Source lets you understand from where you got the customer. Most commonly, it would be from Website, any reference, through various advertisements etc. Such names can be added and later be assigned to the customer.

Account Status shows the present situation or status of the customer. This too depends on what kind of names you would prefer to give. Like Open, Followup, Rejected, Closed. Using this status, you can easily make out where the customer stands at the moment.

Account State can give a clear picture of the customer about his interest in your service. You can define it based on percentage, names, numbers or any thing else.

Lets take an example of a Hotel Industry. You can use Account category names like Luxuary, corporate, superior, executive etc. For Account type/source, you can put names such as  Website, Reference, Advertisement, Marketing, Regular. Account Status can be Reservation, Registration, Occupied, Holding, Closed

Account State can be Decent, Good, Noisy, Disturbing, Neutral.

This was just an example as how the classification of customer can be done in a hotel.

Let me give one more example of a Software company. You can have Account Category names like Basic, Premium, Prime, Ultra Prime, Lite etc.

Account type/source - Magazine, Justdial, News paper, Website, Google Ads etc

Account Status - Open, Follow up, Closed etc

Account State - Hot, Warm, Cold, Dead etc

Similarly, you can define any such names to categorize your customer.

So now there is no difficulty in understanding who is your customer and where they stand. If your partner wants to see the customer details that you are handling, he has it all without even bothering you.

Or you have assigned one customer to your junior to work on, he has the complete set of details about the customer. He can take action from anywhere in the world.

Ofcourse, your junior cannot see the customer unless you assign that customer to him. That means CTrac CRM software has access control too. You can set up group permissions to your subordinates or employees of your company so that they have access to only those information that they are supposed to use.

Add-on Feature

We have now released a new feature called 'Tagging' in the CTrac. Tagging is an effective tool which can help you to classify your accounts(customers) seamlessly and beyond the boundaries of Account Status, State and Category.

You can use Tagging feature by adding new tags to your CTrac Account. Admin users can add Tags and Account owners can associate their accounts to the correct tags. Also you can generate Custom reports based on Tag filter. 

More new features are planned and all features are going out for free to our esteemed customers!!

For more details send an email to info@denisystech.com or contact us at 9538925641

CTrac CRM - As a need

Its time you expand your market and create new opportunities. Identify the present trend and maintain a proactive business with a pace. Put in an efficient work life so as to bring passionate environment. Implement a business system which can save your time, streamline the activities providing a good quality of service to your customers. Build a strong relationship with your customers by easily tracking the information from your desk and get the customers satisfied. 

CTrac is a web based CRM software which can help you to manage your customer relationship from end to end. Get in the sales opportunity, categorize your customers, improve the sales activity and the business process. Provide a better customer service and maintain the customer data. With many small and medium enterprises looking for a cost effective CRM to handle their customer relationship and data, we are now spreading our wings to more customers in North India.

With a quick access to the software by just a click and option of multiple users using the software at the same time, you can access the software from anywhere in the world. Web based CTrac CRM means having your customer information at your finger tips at any point of time which is available instantly once added.

If you have any queries or if you want to contact our team for setting it up just call us at 9538925641 or send an email to info@denisystech.com.

CTrac CRM Demo

Now you can have a look into the demo of the CTrac software by accessing this link:

CTrac Online demo 

You can also a request for an online demo where our executive can provide complete demonstration of the software product to you. Call us at 9538925641 to request for a demo or send an email for the same at info@denisystech.com. You can write to us with your queries and suggestions on the above email id.

Our official website is www.denisystech.com . Do visit the link for more details.

CTrac Details

Would you like know more about the product?

If yes, then do access the product description page by simply clicking HERE 

Would you like to look into our other products? 

Then do visit our web site to know about other products which are available. Click HERE.

Will soon post more about CRM and how it can benefit your company in getting business.

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Benefits of CTrac

Below are the few benefits of CTrac that I have listed:

No upfront investment for software - CTrac is pay per user model.

No tension of administration - No installation required, No backup worries, No diskcrash worries, No virus attack worries, No maintenance fees and more...

User Friendly Access

Increase Customer Loyalty - Impress customers with a consistently positive experience, even in the case of customer complaints.
 

Improve Internal Procedures - Provide employees with a productivity tool for managing issues, tracking due dates and delegating tasks.

Understand Your Business - Critical information regarding customers, problems and corrective actions can be analyzed in real time.  Make informed decisions that will positively affect the bottom line.

To know more benefits, click HERE

More about CRM

CRM is a Customer Relationship Management application implemented to manage the customer interaction, sales activities and improve the business process. This includes the technological process of achieving the goal by getting new customers and satisfy the existing customers. The long lasting relationship between your company and the customers is all that matters in the business.

Denisys Technologies offers a web based CRM which will help you in managing your customers of the company within your planned budget. We have built in a customer query management system which stands as a CRM called 'CTrac'.

This client tracking software helps you in managing all your customer queries and customer details that you would like to maintain. Your staff can input the information to the CTrac from anywhere in the world and you can keep a track of it from your desk. You can improve your sales & marketing strategies, manage your activites and schedules, give a better service and support to your clients using our CTrac.

Lets look into the main features of CTrac:

·         Generate leads from your website

·         EMail & EMail Templates

·         Send SMS to Customers

·         Management of Accounts & Activities

·         Customize as you want

·         Users & User Groups

·         Custom Reports

·         Schedules & Tracking

·         Personal Tasks

and lot more..

Check out more features of CTrac by clicking here.